Returns, Refunds & Compatibility Policy
Last updated: 8 August 2026
This policy applies to purchases from PartsHub, operated by Decima Technologies Private Limited.
Return window
You may request a return within 7 days of delivery. To be eligible, the item must be unused, uninstalled and in its original condition and packaging, with all labels, accessories and documents included.
Incorrect, damaged or defective items
Please report an incorrect, damaged or defective item within 48 hours of delivery. Send your order number, a description of the issue, and clear photographs or video where relevant. We will review the claim and arrange an appropriate replacement, exchange or refund where approved.
Non-returnable items
- Special-order or imported items purchased specifically for a customer, except where PartsHub supplied the wrong item or the item is defective.
- Electrical or electronic parts returned because of a change of mind.
- Used or reconditioned parts returned because of a change of mind.
- Items that have been installed, altered, damaged, contaminated or used.
- Opened fluids, lubricants, coolants, chemicals and other consumable products.
A claim for an incorrect, damaged or defective item will still be reviewed even when the product category is otherwise restricted.
Vehicle and part compatibility
Correct fitment depends on accurate information. Customers must provide the complete chassis number or VIN, OEM/reference number, vehicle details and clear photographs when requested. If PartsHub confirms compatibility using the information supplied and provides the wrong item, the item may be returned under this policy. A return may be declined where the customer supplied incomplete or incorrect information, or installed an item whose number, connector, dimensions or appearance visibly differed from the confirmed item.
How to request a return
Contact us before sending an item back. Email info@partshub.lk or call/WhatsApp +94 71 365 3134 with your order number and reason for return. Returns sent without prior approval may be delayed or refused.
The customer is responsible for return delivery costs unless the return results from a PartsHub error, transit damage or an approved defect claim.
Refunds and exchanges
Returned items are inspected before approval. Approved refunds are issued to the original payment method within 7–14 business days after approval. Your bank or payment provider may need additional time to display the refund. Original delivery charges are not refundable unless the return results from our error, transit damage or an approved defect. Exchanges are subject to stock availability.
Order cancellations
An in-stock order may be cancelled before dispatch by contacting us promptly. A special order cannot normally be cancelled after the item has been purchased from a supplier or entered the shipping process, unless PartsHub agrees otherwise in writing.
Contact
Decima Technologies Private Limited (PartsHub)
No. 164/25, Samanala Uyana, Pittugala, Malabe, Western Province 10115, Sri Lanka
Email: info@partshub.lk
Phone/WhatsApp: +94 71 365 3134